Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, I purchased the wrong size or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping FAQs
Which credit cards do you accept?
Visa, Mastercard, American Express and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to TopCan I cancel my order?
Yes, you can, as long as the item has not been shipped. Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged, defective, the wrong size or I just don't want?
If, within 10 days, you are not satisfied with your purchase due only to a manufacturing defect, we will replace the item or Exchange only! Remember that Personal Wear and Care items (Herbal Packs) are not returnable! less any shipping charges.
Returns for Hat size exchange will be simply charged the return shipping back. Hats must be returned in the origional shipping container and supported as origionaly shipped. We will be responsible for shipping charges for any misshippment on our part. Returns of Any other item retail will occure a 15% restocking charge. All returns or exchanges must have a tracking number supplied when shipped at UPS, USPS, FedEx, etc. Back to Top
What happens if the item I ordered is not available?
We usually have everything in stock at all times. However in the unlikely event there is a change or delay in filling your order, we will notify you via phone and not charge your card before actual ship date. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment Back to Top
Why was I charged sales tax on my purchase?
State tax is applied to an item if we conduct business in the shipping address state. Back to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days, and Priority Mail 2-3 days. Back to TopCan I have an order shipped to my P.O. Box?
Yes. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address we will ship Via the United States Postal Service using Priority Mail. We also deliver to A.P.O'S & F.P.O'S. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, you will find a column for shipping to another address . Back to Top
How are shipping charges calculated?
Shipping charges vary according to product weight and destination. Back to Top
